Last Updated: 6 August 2026

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R.J. Phillips Panel and Paint ("we," "our," or "us") is committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our panel beating, collision repair, spray painting, and related automotive services.

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We may collect the following types of personal information:

Personal Information

When you contact us through our website, request a quote, make an enquiry, or book your vehicle in for repairs, we may collect:

• Your name

• Email address

• Phone number

• Residential or business address (where applicable)

• Vehicle information (such as the make, model, registration number, or insurance claim details)

• Any other information you choose to provide.

Service Information

To provide our services, we may collect information relating to:

• Vehicle damage assessments

• Insurance claim details

• Repair history

• Photographs of your vehicle for quoting, insurance, or repair purposes.

Website Usage Information

When you visit our website, we may automatically collect non-identifiable information such as:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of your visit.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

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How We Use Your Information

We may use your information to:

• Respond to enquiries and provide quotations.

• Schedule and complete vehicle repairs.

• Communicate with you regarding your booking or repair progress.

• Process insurance-related repairs and communicate with insurers where authorised.

• Improve our website, customer service, and business operations.

• Meet our legal and regulatory obligations.

• Respond to lawful requests from government agencies or regulatory authorities.

 

Sharing Your Information

We respect your privacy and will only share your information where necessary.

Your information may be shared with:

• Insurance companies or assessors (where you have authorised us to do so or where required for your claim).

• Trusted service providers who assist with website hosting, IT support, customer management systems, or business administration.

• Professional advisers such as accountants or legal advisers where required.

• Government agencies or law enforcement where disclosure is required by law.

We do not sell your personal information to third parties.

 

Protecting Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure. While we use appropriate security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

How Long We Keep Your Information

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain appropriate business records.

 

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.

• Request correction of any inaccurate or incomplete personal information.

• Ask questions about how your information is collected or used.

To exercise these rights, please contact us using the details below.

 

Cookies and Website Analytics

Our website may use cookies and analytics services to understand website traffic and improve user experience. You can manage or disable cookies through your web browser settings; however, some features of the website may not function correctly if cookies are disabled.

 

Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be published on this page with the revised "Last Updated" date.

 

Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us here